Helpline

It has never been easier to get connected to your world of entertainment, here’s how you can reach us:

If you would like to talk to our customer service team, simply call our customer service center located in your country of residence:

Country Customer Service Center
Egypt 19300/ 02 38275555
Jordan 06 5151414
KSA 02 2879555
Sudan 0183760666
Syria 011 3011
UAE 04 8061111
Other Countries + 971 4 8061111

You can also send an SMS to do the following:

  • Send a Refresh signal to your smart card:
    SMS 501 followed by your 11 digit smart card number to the SMS number for your country
     
  • Renew or upgrade your subscription:
    SMS 736 to the SMS number in your country of residence
     
  • Get our customer service representative to call you:
    Send “Call Back” to the SMS number for your country of residence
     
  • Update your email address:
    You can include your e-mail in our mailing list to continue to receive the latest exciting offers and content by sending us your e-mail address to the SMS number in your country of residence
     
Country SMS Numbers
Bahrain 039442900
Egypt 6440
Jordan 0797000011
KSA 055 6001512
Kuwait 7063838
Oman 99116767
Sudan 0915978777
Syria 0944000380
UAE (etisalat) 4114
UAE (du) 050 7189008
Other Countries  + 971 50 7189008
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